Cancellation and Refund Policy
As a general rule Buyer shall not be entitled to cancel Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Ministop reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of account, as may be necessary in the sole discretion of Ministop.
If Buyer cancels his/her Order after one minute of placing it, Ministop shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Ministop, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid, to compensate the agent / third party.
Ministop reserves the right to collect a penalty for the Orders constrained to be cancelled by Ministop for reasons not attributable to Ministop, including but not limited to:
in the event if the address provided by Buyer is either wrong or falls outside the delivery zone;
failure to contact Buyer by phone or email at the time of delivering or holding the Order booking;
failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
unavailability of all the items ordered by Buyer at the time of booking the Order; or
unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Ministop will contact the Buyer on the phone number provided to us at the time of placing the Order and inform Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.
In case of cancellations for the reasons attributable to Ministop, Ministop shall not collect any penalty from the Buyer.
Cancellation policy for Ministop Stores
The Orders placed by Buyers using the Platform are non-cancel-able and non-refundable except if refund is requested under the following conditions –
If the Order is not ready on the elapse of the deignated order delivery date;
If Ministop doesn't accept or cancels the Order due to reasons not attributable to Buyer, including but not limited to store being closed, non-availability of items, store cannot service online orders at that moment, store is overcrowded, etc.
If Ministop cancels the Order due to reasons not attributable to Buyer, including but not limited to non-availability of agent, etc.
Ministop reserves the right to look into the cancellation request of the Buyer and determine if such cancelation request falls under the conditions mentioned above. If Ministop is satisfied that the request and same fulfills any of the aforesaid conditions, then Ministop shall process the cancellation request and refund amounts to the Buyer.
Buyer may be entitled to a refund for prepaid Orders. Ministop retains the right to retain the penalty payable by the Buyer in Section I(2) from the amount refundable to him/her. The Buyer shall also be entitled to a refund of proportionate value in the event packaging of an item in an Order or the complete Order, is either tampered or damaged and the Buyer refuses to accept at the time of delivery for the said reason;
Buyer may be entitled to a refund upto 100% of the Order value if agent fails to deliver the Order due to a cause attributable to either agent or Ministop, however such refunds will be assessed on a case to case basis by Ministop.
Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Buyer’s account as may be stipulated as per the payment mechanism of Buyer’s choice, the estimated timeline of 5-7 Business Days is applicable;
In case of payment at the time of delivery, Buyer will not be required to pay for:
Wrong Order being delivered; or Items missing from Buyer’s Order at the time of delivery.
Provided the same is communicated to Ministop through the Platform before the Order is marked delivered.
Refunds: The Buyer may be entitled to a refund for prepaid Orders, post deduction of cancellation fee, if any for reasons mentioned above or in a manner as deemed fit by Ministop in its sole discretion, if refund has been requested due to the following reasons:
If the Order could not be ready for delivery on the designated date;
If Ministop cancels the Order due to reasons not attributable to the Buyer, including but not limited to non-availability of agents, etc.
The Buyer may be entitled to refund due to the aforesaid reasons upto 100% of the Order value depending upon the nature of issue. Ministop reserves the right to consider the cancellation and refund request and determine if such cancellation and refund request satisfy any of the aforesaid conditions, in which case Ministop shall process the cancellation request and refund to Buyer.
Important Note 1: The Buyer shall verify his/her Order and the products before and any issue with respect to the product or Buyer’s Order shall be notified immediately, and cancellation request shall be placed online. Once the order is prepared, it shall be deemed that the Buyer has accepted delivery of his/her Order and once he/she has accepted delivery, the Buyer cannot cancel the Order and/or claim refund.